Your business depends on working accounts quickly and efficiently. Intelligent Customer Relationship Management (i-CRM) is an easy-to-use, comprehensive solution for the contact centre industry. It is ideal for call centres to organize their campaigns, manage cases,escalations and enhance staff performance and improve profitability
Benefits
• Manage call centre campaigns more effectively, automatically and affordably.
• Make more contacts with professional, high volume contact management.
• Easily enter and accurately track cases and call logs.
• Easily customise the system to suit your call center requirements.
• Generate reports in minutes rather than days.
• Quickly customise comprehensive reports.
• Fast, flexible and Web based system.
Features
• To-Do List
• Contact Management
• Case management
• Batch Processing
• Reports and Printing
• Predictive Dialer Support
• SMS channel
• Contact centre campaign support
• CTI Link
Development Platform: ASP.NE, SQL SERVER 2008, CRSYTAL REPORTS.NET
